We want to revolutionize the ITSM consulting industry

Our mission is to revolutionize the landscape of ITSM consulting. We are dedicated to meticulously identifying inefficiencies within ITSM processes and providing quantifiable improvements.

Through our proprietary, patent-pending technology, we offer near real-time progress monitoring, ensuring our clients receive unparalleled value and insights.

Our Story

We have been in the IT game for over 25 years and learned the ins and outs of IT operations as well as ITSM process design and implementation.

We explored the whole IT value chain, from development through IT support, sales, marketing, and finance, IT Service Management, provider management, managing large internal and external teams to Governance-Risk-Compliance and process management.

We have always been (and still are) very interested in developing ourselves. That is why we have bridged the gap between the worlds of operations and processes. We are firmly convinced that proper IT operations cannot exist without well-designed (but not over-engineered!) processes.

Welcome to Process Squad

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Meet our awesome staff

Petra Heine-Brach

Managing Partner

Hendrik Ceh

Managing Partner

Steve Chanyi

Head of Technology

Eva Nockemann

Head of Administration

Michelle Waddington

Senior Project and Adoption Specialist

Nick Spallek

IT Consultant

Philip Heiber

IT Consultant and Data Analyst

Bishr Khaiat

IT Consultant and Software Engineer

Luca Zemek

Software Engineer

Ranga Zemek

Software Engineer

Jord Piciri

Software Engineer


VP, Fun and Entertainment

Max and Olli

Head of Security (Max)
Head of Pup-lick Relations (Olli)


Digital Consultant