Re-Inventing ITSM Process Consulting

Discover the power of our cutting-edge technology and unparalleled consulting expertise as we deliver profound insights into your ITSM processes. Harnessing the potential of artificial intelligence (AI), we specialize in transforming ITSM process data into actionable intelligence.

Introducing the groundbreaking concept of automated ITSM Process Scoring, revolutionizing IT Service Management.

We are proud to have invented it.

This is the future of ITSM process consulting.

Igniting A New Era of AI-Driven IT Service Management

Process Squad provides our clients with deep insights into their ITSM processes, using our patent-pending technology and extensive consulting expertise. We specialize in uncovering key data and dependencies within and between ITSM processes.

By leveraging artificial intelligence – based on process mining, machine learning and advanced statistics – we can automatically identify specific improvements that lead to greater efficiency, lower costs, improved service, and the best possible customer experience.

PETE™ Wins “Innovative Product” Award!

PETE, our AI-based digital consultant, has been honored with the prestigious “Innovative Product” award at the recent Service Globe Award ceremony during the Service Desk & Management World 2023 conference in Düsseldorf.

Organized by Euroforum, a subsidiary of Handelsblatt – Germany’s premier business and financial information media house – this conference is a cornerstone event in the IT Service Management industry. PETE’s revolutionary Process Scoring concept not only captured the attention but also the admiration of the jury, leading to our selection for this special honor.

In an unprecedented move, the jury decided to present this distinctive award alongside the regular Service Globe awards, recognizing PETE’s standout contribution to innovation in ITSM. 


With more than 25 years in the IT-industry, our unique selling proposition is that we bridge the gap between the worlds of IT technology, operations, and processes.

We are firmly convinced that proper IT operations cannot exist without well-designed processes.


“I am absolutely thrilled with the exceptional level of knowledge and expertise demonstrated by the Process Squad team. They consistently put our needs first, delivering results that have far surpassed our expectations. Working with them has been a game-changer for our business.”

Vice President, Operations, Telecommunications Sector

“Choosing Process Squad was one of the best decisions we’ve made. Their work ethic, dedication, and client-centric approach have made a remarkable impact on our projects. We are continually impressed with their ability to go above and beyond to deliver outstanding results.”

IT Service Management Lead, Multi-National Corporate Group

“We couldn’t be happier with Process Squad’s services. Their wealth of knowledge and expertise in their field is evident in every interaction we have with them. They have a unique ability to anticipate our needs and always deliver exceptional solutions that exceed our expectations.”

Chief Technology Officer, Aerospace & Defense Sector

“Working with Process Squad has been a breath of fresh air. Their unmatched expertise and commitment to client satisfaction have set them apart from the rest. They consistently deliver beyond what we thought was possible, making them an invaluable partner in our success.”

Chief Financial Officer, Machinery Manufacturing

“Process Squad’s dedication to putting the client first is truly commendable. Their deep knowledge and proficiency in their industry have been instrumental in driving our business forward. We are continually impressed by their ability to deliver outstanding results, making them an indispensable asset to our team.”

Process Management, Information and Communication

“I have worked with Process Squad and its founders across various companies and roles. They represent real ITSM excellence and are my trusted experts. They combine a solid foundation with a pragmatic data-driven approach to deliver real value. In addition, I have engaged with Petra and the team in diverse internal and external scenarios, involving complexity and scale. They have consistently impressed me with their professionalism and efficiency.”

Thomas Leidenbach, Global Infrastructure Director, TESCO

We have a long-term relationship with Process Squad. They have assisted in various projects, including streamlining our processes, developing and conducting trainings, and implementing an automated process scoring dashboard. Their professional support has been invaluable. The insights provided by the team have not only streamlined our operations but also equipped our team with the tools and knowledge necessary for efficient workflows and management of our service providers. Their commitment to excellence and innovative solutions has truly made a difference. We wholeheartedly recommend the entire Process Squad team and the services they provide to any company seeking to elevate their IT Service Management to the next level.

Director IT Services, Vorwerk Services GmbH