ITSM Expertise
Our Primary Goal: Pure Efficiency in IT Operations
Our Primary Goal: Pure Efficiency in IT Operations
Our team brings more than five decades of collective expertise in IT Service Management (ITSM) to your organization. Utilizing approaches grounded in the latest industry standards and best practices, we are committed to offering solutions that augment operational efficiency, enhance technological resilience, and contribute to long-term business success. With our proprietary automated process scoring methodology and our digital consultant, PETE™, we are re-inventing ITSM process consulting.
ITSM Process Consultancy
Operating Models
We outline the optimal setup of an IT operations and/or ITSM function tailored to each client’s business needs and priorities.
Practices and Processes
Based on ITIL® 4, we provide best practice materials that deliver maximum business value with minimal overhead.
Performance Measures
Creation of suitable ITSM performance metrics and KPIs.
Service Documentation
IT service descriptions and service level or operational level agreements.
Services supported by PETE™
Service Provider Evaluations
ITSM service provider performance reporting and evaluation.
ITSM Process Performance Assessments
ITSM process performance and adherence assessments and reporting.
Continuous Improvement
Operational excellence and improvement programmes.
