ITSM Expertise

Our Primary Goal: Pure Efficiency in IT Operations

Our Primary Goal: Pure Efficiency in IT Operations

Our team brings more than five decades of collective expertise in IT Service Management (ITSM) to your organization. Utilizing approaches grounded in the latest industry standards and best practices, we are committed to offering solutions that augment operational efficiency, enhance technological resilience, and contribute to long-term business success. With our proprietary automated process scoring methodology and our digital consultant, PETE™, we are re-inventing ITSM process consulting.

ITSM Process Consultancy

Operating Models

We outline the optimal setup of an IT operations and/or ITSM function tailored to each client’s business needs and priorities.

Practices and Processes

Based on ITIL® 4, we provide best practice materials that deliver maximum business value with minimal overhead.

Performance Measures

Creation of suitable ITSM performance metrics and KPIs.

Service Documentation

IT service descriptions and service level or operational level agreements.

Services supported by PETE™ 

Service Provider Evaluations

ITSM service provider performance reporting and evaluation.

ITSM Process Performance Assessments

ITSM process performance and adherence assessments and reporting.

Continuous Improvement

Operational excellence and improvement programmes.