Are there any technical pre-requisites?

One general prerequisite for PETE™ clients is to use Microsoft’s Azure and M365 suite.

PETE is technically capable to process transaction data from any ITSM system or data source. The set of standard systems PETE takes data from, will be expanded significantly over the next year.

For our Trailblazer clients, they must be using the ServiceNow modules for Incident Management and Service Request (Request Fulfilment/Management). In addition, one or more of the following ServiceNow modules: Problem Management, Knowledge Management, Change Management.