Categories: Company, Insights

Hendrik Ceh


Just over two years ago, we developed the innovative idea of Automated ITSM Process Scoring. At that time, while we had some programming knowledge, we didn’t necessarily possess structured software development expertise.

And that’s where Tanja came into the picture ๐Ÿ˜ฌ

During the challenges of the COVID-19 pandemic, she remotely coached our team for approximately four months. Through tasks, thought-provoking questions, and invaluable assistance, she not only expanded our software development skills but also taught us how to implement requirements engineering and work as a self-organized team.

๐Ÿฅณ Today, Tanja paid us a personal visit and met most of the team in person for the first time. The greeting was accordingly warm and hearty.

Our colleagues proudly showcased our project, PETE, to Tanja, and she was deeply impressed by the progress we’ve made since the end of her coaching.

To be entirely honest, without Tanja, we wouldn’t be where we are today.

Therefore, we want to extend our heartfelt thanks to Tanja: your coaching and mentoring were key to our success in turning the idea of Automated ITSM Process Scoring (AI-PS) into reality.

Once again, a big thank you ๐Ÿ™ from all of us for your amazing support and dedication on this exciting journey. ๐Ÿš€

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